Improve Diagnostic Skills By Listening Better
Improve Diagnostic Skills By Listening Better
Service Advisors: Customer Satisfaction Starts With Communication
This webinar is part of "AAPEX Repair Shop HQ Webinar Series: An 8-Part Webinar Series." Sponsored by AAPEX.
Your first encounter with a customer is a lasting one – are your service advisors’ communication skills up to the task? We’ll outline the top tips to ensure that every conversation on the phone, in person and via text helps set the appointment, confirm the service request, complete the payment, and confirm any follow-up service requirements.
Speakers Doug Kaufman, Editor, ShopOwner
Underhood Service targets repair shops that derive 50 percent or more of their revenue from the service and repair of under-the-hood systems. The expanding amount of knowledge and capital needed to keep up with technological advances has led these shop owners to concentrate on underhood systems, while also offering preventive maintenance services on most major vehicle systems. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Underhood Service and the Underhood Service eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
Underhood Service targets repair shops that derive 50 percent or more of their revenue from the service and repair of under-the-hood systems. The expanding amount of knowledge and capital needed to keep up with technological advances has led these shop owners to concentrate on underhood systems, while also offering preventive maintenance services on most major vehicle systems. By subscribing, you’ll receive the ShopOwner digital edition magazine (12 times/year) featuring articles from Underhood Service and the Underhood Service eNewsletter (twice weekly). Access to digital editions, contests, news, and more are ready for you today!
ByUnderhood Service Staff Writers on May 25, 2022
ByUnderhood Service Staff Writers on May 18, 2022
ByUnderhood Service Staff Writers on May 12, 2022
ByUnderhood Service Staff Writers on May 5, 2022
High underhood temps, increased power demands and vibration can damage alternators or starters. Sponsored by ACDelco.
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Brake pads are thoroughly developed to produce the best result. This video is sponsored by ZF Aftermarket.
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Andrew Markel discusses LED lighting and answers questions from students at Bullard-Havens Technical High School.
LED lighting has become common for both original and aftermarket applications. No matter if the light is on the latest EV or a classic resto-mod, LED lights always make more lumens with less power. But, with less power typically comes less resistance. In this one-hour livestream, Andrew Markel of Babcox Media’s Shop Owner brands covered how to troubleshoot LED lighting systems and retrofit LED lights into incandescent applications.
The questions answered in this livestream include, but are not limited to:
Classes from the Bullard-Havens Technical High School in Bridgeport, CT also joined in to ask the experts questions live.
This livestream is sponsored by Summit Racing.